OneStock: Composable Distributed Order Management to Increase Profitability

In today’s fast-paced retail landscape, customer expectations are at an all-time high. Shoppers expect seamless experiences, real-time stock visibility, and multiple delivery options across all channels. Meeting these expectations requires retailers to manage multiple stock sources and fulfill products through various online and offline channels, while offering diverse delivery options with accurate timing. This complexity poses significant operational challenges.

If not managed effectively, this can lead to:

• Missed sales opportunities: Limited inventory visibility across channels may result in lost revenue.
• Order cancellations: Inaccurate real-time inventory data can cause overselling and cancellations.
• Increased logistics costs: Inefficient fulfillment management and suboptimal transporter choices can drive up operational costs.
  

OneStock offers a Distributed Order Management (DOM) system designed to align supply chain capabilities with business needs by:

• Increasing product availability across channels
• Enabling a real-time, intelligent, and consistent customer promise
• Optimizing order orchestration to support fulfillment efficiency
• Providing visibility into the full order lifecycle
• Supporting multiple return options

With operations in 25 countries and over 100 clients, OneStock supports unified commerce initiatives globally.

Key features include real-time inventory visibility, flexible order orchestration, and delivery promise capabilities, all integrated within a single platform. The system is built to reduce WISMO (“Where Is My Order?”) inquiries and streamline in-store fulfillment processes for retail teams.

Built on a composable MACH architecture, OneStock is designed for interoperability and scalability. It features no-code configuration for business users, modern APIs and event-driven architecture, and native connectors for integration with existing systems.

Retailers using OneStock have reported improvements in product availability, delivery speed, fulfillment cost efficiency, and customer experience. The platform continues to evolve alongside a growing partner ecosystem, focusing on optimizing the end-to-end order experience across commerce touchpoints.