Composable AI Search and Generative Experiences to maximize outcomes at every customer touchpoint

Coveo believes that experiences are today's competitive front line. Successful brands need to unify around the customer to meet them where they are at in their journey. Those that leverage AI to align products, content, recommendations and advice with people's context, intent and preferences will lead in their industry.

To achieve this, Coveo offers a suite of AI and GenAI models at every point of experience to enhance customer interactions while driving effective commerce outcomes. Coveo supports product discovery journeys with predictive search, optimized listing pages, tailored recommendations, unified personalization, and generative answers.

Coveo orchestrates multiple AI models which can be layered and optimized together while also providing merchandisers with the power to manage the models and tailor experiences according to their business needs. Last year, Coveo launched Relevance Generative Answering for commerce to bring conversational, advisory experiences that are grounded in a company’s expert content, product catalog and semantics.

Coveo’s architecture effectively manages complex commerce requirements, including large and diverse product catalogs, multiple markets, and B2B account-specific pricing and entitlements. Additionally, Coveo powers both commerce and self-service support experiences where content indexing and permission security are required.

As a MACH-certified company, enterprises can rely on Coveo to adhere to MACH Alliance principles and architecture, ensuring every component of the platform is robust, secure, scalable, and adaptable to evolving business needs.

Coveo is committed to providing retailers and manufacturers with an AI-experience advantage across commerce, customer service, websites, and workplace use cases - directly influencing KPIs such as revenue, customer satisfaction, website engagement, and workplace proficiency.

For further details on MACH at Coveo, please contact our team.