Next Generation Order Management

fulfillmenttools was established to help retailers and brands worldwide meet their customers' fulfillment expectations. The company leverages technological expertise and over 90 years of trading experience from the REWE Group, along with a decade of experience in order fulfillment, to provide solutions for the food and non-food sectors.

Today’s consumers purchase products and services through a variety of channels, such as physical stores, e-commerce, social media, or live commerce. Their expectations, influenced by major players like Amazon, include seamless and timely shopping and fulfillment experiences across all channels, with information on availability and fast delivery. To succeed in this omnichannel world and meet customer expectations, retailers and brands need to integrate all their locations—from stores to dark stores, micro hubs, warehouses, and third-party locations via drop shippers and marketplaces—into their online commerce. This integration creates an intelligent and comprehensive network of inventory and fulfillment points, allowing retailers to serve their customers faster and more reliably.

fulfillmenttools' software aims to simplify omnichannel fulfillment in retail. The Order Management System (OMS) digitalizes the fulfillment process, including available-to-promise, online store availability displays, real-time cross-site and cross-channel inventory overviews, intelligent order routing, picking and packing, shipping or customer handover, and returns. Their Global Inventory solution provides transparency about inventories throughout the entire store network, ensuring the desired goods are available where needed. The OMS consolidates all order and inventory data in one place, intelligently matching customer preferences with retailers’ complete sales network to enable optimal order processing.

Their software aims to simplify omnichannel fulfillment in retail. The Order Management System (OMS) digitalizes the fulfillment process, including available-to-promise, online store availability displays, real-time cross-site and cross-channel inventory overviews, intelligent order routing, picking and packing, shipping or customer handover, and returns.

The software’s modular and scalable architecture supports retailers and brands of various sizes, including those in the food, fashion, luxury, DIY & garden, and consumer electronics industries. This design enables businesses to start with omnichannel fulfillment and expand their applications as they grow.

As a member of the MACH Alliance, fulfillmenttools follows MACH principles, which focus on offering a flexible and scalable architecture. This approach allows each component of a retailer’s eCommerce infrastructure to be designed and developed by domain experts, providing an integrated end-to-end solution. The in-house development team in Germany uses the latest technology stack to ensure the platform remains future-proof.