How One Commerce Brain Moves from Conversation to Transaction with KIBO

Please join us for an exclusive session with KIBO  as they reveal how their agentic commerce platform is bridging the gap between "knowing" and "doing", turning AI conversations into real, executed transactions across the entire commerce lifecycle.

KIBO has built a multi-agent system purpose-built for commerce, with ten specialised agents spanning customer engagement, B2B buying, order management, promotions, fulfilment, reverse logistics, forecasting, and development. At the core sits a four-agent framework, Engage, Configure, Explain, Tune, where agents don't just assist users but autonomously execute operations, optimise platform configuration through natural language, and self-tune performance against business goals.

We'll see how their MCP Server, exposing 500+ operations across catalog, orders, inventory, shipping, and more, enables interoperability with external AI assistants like Claude, Gemini, and ChatGPT, allowing shoppers and operators alike to go from question to completed action in a single conversation flow. We'll also explore KIBO’s composable-yet-unified architecture: a platform for eCommerce and Order Management that enterprises can progressively decompose without replatforming – and an LLM-agnostic foundation that lets you bring your own model. 

This isn’t a prototype. Customers using KIBO are already seeing results: 30% improvement in cart conversions, 50% reduction in support costs, and 40% faster order fulfilment.