Counter staff spend less time hunting parts, and fewer searches end with no option offered.
Betts Truck Parts Agent Suite
A search that finds nothing in stock still ends in an order, with alternates found across nine branches.
A connected set of agents turns a zero-availability search into a completed order across nine branch locations.
What the agents do
Turns a search that finds nothing into a live alternative drawn from supplier data and stock across nine branches, and matches a photographed part to an item.
- Built by
- PhaseZero, with no systems integrator
- Contributed by
- PhaseZero (Agent platform and delivery partner)
- Industry
- Automotive, Manufacturing & Industrial
- Audience
- B2B
01
The problem
Why this exists
In heavy-duty parts distribution a zero-availability search result is a lost order, not a deferred one. The buyer needs the truck moving today, so they call the next distributor rather than wait.
Read more
Betts recorded 3,598 zero-availability events between January and April 2026, affecting 1,394 unique parts across a catalog of 46,282. Conversion fell from 6.11% to 4.51% over the same four months as those stockouts accumulated. The second constraint is knowledge: identifying an unfamiliar part is counter expertise built over decades, and a new hire does not have it.
02
Outcomes
What changes when this is in place
- The Recommend Agent surfaces qualified alternate and related parts in real time whenever a buyer hits a zero-availability result, drawing on supplier data, catalog intelligence, and live inventory across all nine Betts locations.
- The Visual Agent matches a photographed part to an exact SKU in seconds with no part number required, so a new team member can work at counter-expert level from day one.
- Across the same period digital revenue grew 98% year over year, total orders grew 141.4%, new customer users grew 500%, and Smart Search usage grew 85%. All are at or above the PhaseZero installed-base benchmark.
03
How it works
Architecture
Betts subscribed to the agents through the PhaseZero agent portal and integrated them into its existing commerce environment over headless APIs and web services. No custom development was required and the ERP was not modified. There was no systems integrator: PhaseZero is the single accountable delivery partner.
Read more
The agents are a connected suite rather than a single assistant. Each covers one part of the journey, from catalog enrichment through search, order value, inventory protection, and sales intelligence, and they share the same catalog and inventory context.
The Visual Agent also runs over the PhaseZero MCP server, which was confirmed live inside Claude at the time of submission. That matters architecturally: the agent works inside third-party AI environments independently of any PhaseZero commerce platform, so the capability is not locked to the storefront it was built for.
Open standards used
Model Context Protocol (MCP)REST APIs
Tech stack
PhaseZero agent portalPhaseZero Recommend AgentPhaseZero Visual AgentPhaseZero MCP serverHeadless APIs
Resources
Next step
Request an intro
PhaseZero is behind this solution. Ask about recovering out-of-stock searches, and the MACH Alliance will put you in touch with the person who can answer.
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Everyone credited on this solution
- PhaseZeroAgent platform and delivery partner
Every organization named here has a page listing the rest of its work on the Hub.
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Verification
Contributor submission
The detail on this page comes from the contributor's own account of their own work. The MACH Alliance reviews a submission before publishing it and does not independently verify the figures in it.
Where this came from
Solution detail is published from the contributor's 2026 Agent Ready submission to the MACH Alliance. Submitter names and contact details are not published.
Status: Live in productionAdded Jul 8, 2026A listing is an editorial decision, not a MACH Alliance certification.
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